We want you to feel confident choosing CrateSnake, while also maintaining strict hygiene standards for all dogs.

Change of Mind

If you change your mind, you may return your CrateSnake within 14 days of delivery, provided that:

The item is unused

The item remains sealed in its original packaging

The item is returned in original condition

Once the CrateSnake has been removed from its sealed bag, it is classified as used and is no longer eligible for return, unless deemed faulty.

This helps ensure hygiene and safety for all customers and their dogs.

Faulty or Damaged Items

If your CrateSnake arrives damaged or has a manufacturing fault, please contact us within 7 days of delivery with:

Your order number

A brief description of the issue

Clear photos of the item

If the item is confirmed to be faulty, we’ll arrange a replacement or refund.

Used Products

For hygiene reasons, used CrateSnakes are not eligible for return, unless the item is faulty under Australian Consumer Law.