Find everything you need to know about how the CrateSnake works, how to care for it, and what to expect when ordering. We put all the most common questions in one place to help you shop with confidence.
Product Information
What sizes does the CrateSnake come in?
The CrateSnake comes in Medium (30”), Large (36”), and Extra Large (42”) to fit standard wire crates. Refer to our size guide to choose the best fit for your crate.
Will the CrateSnake fit inside my dog’s crate?
Yes. The CrateSnake is designed to sit neatly around the inside perimeter of standard wire crates, creating a soft, den-like boundary without restricting space.
What materials is the CrateSnake made from?
The CrateSnake features a durable outer cover, a water-resistant inner sleeve, and a high-density memory foam crumb filling designed to hold its shape and provide long-lasting support.
Is the CrateSnake suitable for anxious or reactive dogs?
Yes. The CrateSnake is designed to create a calm, enclosed environment that can help dogs feel more secure and settled during crate time, especially dogs prone to anxiety or restlessness.
Can the CrateSnake be used outside the crate as well?
Yes. While designed for crates, many owners also use the CrateSnake on the floor or in quiet corners to create a familiar, calming space for their dog.
Will the CrateSnake work for puppies?
Yes. For puppies, we recommend introducing the CrateSnake gradually or using it once your puppy has enough space in their crate to move comfortably.
Product Care
Is the CrateSnake easy to clean?
Yes. The outer cover is removable and machine washable, making everyday cleaning simple and stress-free.
Can I machine wash the cover?
Yes. Machine wash the cover on a gentle, cold cycle and air dry for best results.
How should I care for the inner foam?
The inner foam is protected by a water-resistant liner and should not be machine washed. Spot clean only and allow to fully air dry if needed.
What is the CrateSnake gets wet?
The water-resistant inner sleeve helps protect the foam from minor spills or accidents. If moisture reaches the foam, remove the cover and allow the insert to air dry completely.
Is the CrateSnake safe for dogs who chew?
The CrateSnake is designed for comfort and calm, not heavy chewing. We recommend supervision for dogs with strong chewing habits.
Order and Shipping
How long does shipping usually take?
Orders are typically dispatched within 1–2 business days. Delivery times vary by location and will be shown at checkout.
Do you ship internationally?
We currently ship Australia-wide. International shipping will be available soon — join our mailing list for updates.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking link via email so you can follow your delivery every step of the way.
What is your return or exchange policy?
We offer returns or exchanges in line with our returns policy. Please visit our Returns page for full details or contact us if you need help.
What if my order arrives damaged?
If there’s any issue with your order, please contact us as soon as possible and we’ll make it right.
Have More Questions?
Didn’t find the answer you were looking for? Send us a message and we’ll assist you right away.
